Privacy Policy

1. Who We Are

FlexPipe USA Inc. ("FlexPipe USA", "we", "us", or "our") is a B2B industrial supplier located at 12140 Noon Drive, Dayton, MN 55327. We operate the website flexpipeusa.com and provide industrial metal hose assemblies, expansion joints, pipe alignment guides, and related products and services. You can reach us at:

• Email: sales@flexpipeusa.com
• Phone: 763.238.4061
• Address: 12140 Noon Drive, Dayton, MN 55327

2. Information We Collect

We collect the following categories of information:

a. Information You Provide Directly

• Name, company name, job title
• Email address, phone number, mailing address
• Order details, quote requests, and RFQ submissions
• Payment information (processed securely via Stripe — we do not store card numbers)
• Messages sent through our contact and RFQ forms
• Account credentials (email and hashed password)

b. Information Collected Automatically

• IP address, browser type, operating system
• Pages visited, time on site, referring URLs
• Device identifiers and cookie data

c. Information from Third Parties

• Payment verification data from Stripe
• Bank account verification data from Plaid (only when you initiate ACH payment)
• Shipping data from Shippo

3. How We Use Your Information

• Process and fulfill orders, quotes, and RFQ requests
• Send order confirmations, invoices, and shipping notifications
• Respond to customer service and engineering inquiries
• Manage your account and order history
• Process payments and verify bank accounts for ACH transactions
• Sync order and invoice data with our accounting system (Xero)
• Improve our website, configurator tools, and AI assistant
• Comply with legal obligations and prevent fraud
• Send occasional product and service updates (you may opt out at any time)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for processing your personal data is: (a) performance of a contract when processing orders and quotes; (b) our legitimate interests in operating and improving our business; (c) compliance with legal obligations; and (d) your consent where we have requested it.

5. How We Share Your Information

We do not sell your personal information. We share data only with trusted service providers who assist us in operating our business:

• Stripe — Payment processing and fraud prevention
• Plaid — Bank account verification for ACH payments
• Shippo — Shipping rate calculation and label generation
• Xero — Accounting, invoicing, and financial recordkeeping
• Vercel — Website hosting and infrastructure
• Resend — Transactional email delivery
• Zoho Inventory — Inventory and marketplace channel management

All service providers are contractually required to protect your data and use it only for the purposes we specify. We may also disclose information if required by law, subpoena, or to protect our rights.

6. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze site traffic. We use Google Analytics (via Site Kit) to understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect certain site functionality such as the shopping cart and account login.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for order history, warranty support, and legal compliance. Account data is retained until you request deletion. Financial records are retained for a minimum of 7 years as required by U.S. tax law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
• Data portability (where applicable)
• Lodge a complaint with a supervisory authority (EEA residents)

To exercise any of these rights, contact us at sales@flexpipeusa.com.

9. Security

We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, encrypted environment variables, and access controls. Payment data is handled entirely by Stripe and is never stored on our servers. While we take reasonable precautions, no system is completely secure and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for business use by adults. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, requests, or concerns, contact us at: